Returns & Refunds

Return & Refund Terms

The full Return & Refund Terms & Conditions are included on every invoice and order confirmation email. Please refer to those documents for complete details.

Returns and Exchanges for Change of Mind

We will happily accept a return or exchange due to a change of mind, provided that:

  • The request is received within 7 days of delivery or pickup.

  • The item is unused and in its original packaging.

This policy does not apply to:

  • Special order or made-to-order items

  • “As-Is” items, clearance, promotional, or discounted products

  • Mattresses or items damaged upon leaving our facility

  • Custom orders or products marked as Final Sale

Once a custom order has entered production, cancellation is no longer possible and any balance paid is non-refundable.

Inspection and Restocking Fee

All returned items will be inspected upon receipt. A 20% restocking fee will be deducted from the refund amount for approved returns.

Return Shipping and Pickup

Return shipping or drop-off must be arranged by the customer. Once items are returned and pass inspection, refunds will be issued as follows:

  • Credit card refunds will incur a 3% administrative fee.

  • Cash refunds are subject to the availability of funds.

You will receive an email notification once your refund has been processed. Refunds cover only the value of returned goods; original shipping, assembly, and pickup charges are non-refundable.

Pickup Returns and Exchanges

  • Warehouse returns: Monday–Saturday, 12 noon–5 p.m. 12345 198 Street, Unit 5, Langley, BC V3A 0L5

  • Store returns: By appointment only. We offer one fixed pickup day per week. Please call our storefront team at (604) 123-4567 to schedule.

Warehousing Fees

If returned products remain at our warehouse beyond 7 days from delivery or pickup, the following fees apply:

1–4 weeks: $0 4–8 weeks: $100 8–12 weeks: additional $50 (total $150)

Shipment and Redelivery Costs

Standard and white-glove shipping charges from the original order are non-refundable once services have been rendered. Do not refuse undamaged items or parts on delivery; you will be responsible for all redelivery costs, including any storage fees.

Replacement and Repairs

At our discretion, we will either:

  • Send a replacement via standard shipping, or

  • Reimburse local repair costs.

Structural defects or unusable items will be fully replaced with an in-stock equivalent when available.

Final Sale and Non-Returnable Items

All Final Sale items are non-refundable and cannot be exchanged. These items are covered only by the Hygge Design House Limited Warranty for 90 days. No exceptions.

Non-returnable items include:

  • Items without proof of purchase

  • Final Sale merchandise

  • Products used or damaged through normal wear and tear

  • Special Order/Made-to-Order furniture

  • Store floor samples

  • All custom furniture

Cancellation Policy

  • Unshipped orders: You may cancel before shipment. Credit card refunds incur a 3% administrative fee.

  • Shipped orders: You may cancel post-shipment, but outbound and return shipping costs will be deducted.

  • Custom orders: Once status is “In Production,” cancellation is not possible and payments are non-refundable.

In-Store Purchases

For in-store orders, you have 7 days from the purchase date to cancel for a full refund (minus any delivery fees). After 7 days, cancellations incur a 20% restocking fee and refunds are issued as in-store credit only. Returns within 7 days in original condition qualify for exchange or in-store credit, less a 20% restocking fee. Initial delivery charges are non-refundable; pickup on returns or exchanges incurs a delivery fee.

This Refund Policy is applied uniformly across our website, invoices, and order confirmation emails to minimize disputes and chargebacks. If you have any questions or wish to initiate a return or cancellation, please contact us:

By email: info@hyggedesignhouse.ca
By phone: (604) 123-4567
By mail: Hygge Design House, 750 SW Marine Dr Vancouver,
BC V6P 5Y5