Pickup & Shipping

Pickup Orders

Pickup orders are available at our Langley warehouse and by appointment at our storefront.

Langley Pickup Information

  • Advance Notice Required: Customers must contact the respective store to schedule the pickup and also contact the warehouse at (604) 123-4567, 30 minutes before arrival on the day of pickup. 

  • Pickup Hours: Appointment based pickup is available Monday–Saturday, 12 noon–5 p.m.

  • Pickup Location: Unit 102-19298 36 Avenue, Surrey. Second building behind Yusen Logistics.

StoreFront Pickup Information

  • Storefront pickups By appointment only, once per week. Call (604) 123-4567 to schedule.

Once you receive confirmation that your order is ready, please call at least one day before pickup so we can prepare your furniture for inspection and loading. We assist with tying down and securing your load but are not responsible for transportation damages.

Items held in our warehouse longer than four (4) weeks incur storage fees. Items held over two (2) months must be paid in full before release and continue accruing storage fees.

Scheduling Your Delivery

Deliveries are scheduled 5–10 days in advance, Monday through Saturday. You will receive a three-hour delivery window beforehand.

  • Once your order is ready for shipment or handed to our shipping partner, cancellation requests may be refused. If accepted due to unforeseen circumstances, you are responsible for all outbound and return shipping costs.

  • Delivery dates and times are estimates, not guarantees.

  • If you decline inside delivery service, notify us of any special instructions to ensure safe transport.

  • An additional fee of $50 per flight of stairs (between two levels) applies if not disclosed when booking.

  • For deliveries outside Greater Vancouver, our third-party shipping partner will contact you once your order reaches the final-mile distribution center. These orders cannot be canceled and will incur a restocking fee if returned.

  • Smaller items may ship via courier; tracking details will be provided in lieu of a scheduled window.

The Day of Delivery

  • Ensure hallways, corridors, and entryways are clear for safe access.

  • You are responsible for verifying that products fit through doorways, stairwells, elevators, and hallways.

  • If a delivery involves tight spaces or obstacles, allowing our team to make the attempt releases us from liability for any property or product damage.

  • Cancellations or postponements within 48 hours of the scheduled delivery incur an additional delivery fee.

  • Delays beyond our control are not refundable.

  • Missed deliveries due to inaccessible premises must be rescheduled and will incur a second delivery fee.

  • The base delivery charge covers drop-off to your room of choice. Assembly is available for an extra fee. Hygge Design House is not responsible for damages arising from customer-assembled products.

Contactless Delivery

To minimize contact, request Contactless Delivery when scheduling. We can leave your order at your doorstep or garage while maintaining a safe distance.

After Delivery

You will be asked to sign a Received Delivery Document as proof of receipt. Delivery charges vary by location. Assembly services are not included in product prices; contact us at info@hyggedesignhouse.ca to arrange.

Shipping Beyond Our Standard Service Area

We strive to offer competitive rates, but remote regions (e.g., Yukon, Northwest Territories, Nunavut) and areas outside our standard service area may incur additional shipping fees not shown at checkout. Please contact us for detailed service-area and rate information.